Frequently Asked Questions
Everything you need to know about your SOPHIA MAE experience.
Are SOPHIA MAE products cruelty-free and vegan?
Yes, all our products are 100% cruelty-free and formulated without any animal-derived ingredients, ensuring ethical beauty for everyone.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the country. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return.
Can I track my shipment?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.
Are your products suitable for sensitive skin?
Our formulas are designed with high-quality, skin-loving ingredients. However, we always recommend performing a patch test or consulting the full ingredient list if you have specific sensitivities.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a seamless checkout experience.