Returns & Exchanges

At SOPHIA MAE, we want you to be completely satisfied with your beauty essentials. If you are not happy with your purchase, we offer a 30-day window for returns on products in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging to ensure they are protected during transit back to our warehouse.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.